PaddiPop Support
Help with gameplay, purchases and privacy. Hilfe auf Deutsch finden Sie weiter unten.
How to play
Drag your finger to move your paddle and keep the ball in play. PaddiPop runs on iPhone and iPad.
- Solo Rally – Free Play
- Choose a ball speed and rally as long as you can. Your best score is saved on your device.
- Solo Rally – Challenges
- 30 levels with speed-based star goals. Earn at least one star in a level to unlock the next.
- Vs CPU
- Play against the computer across six difficulty levels: Rookie, Casual, Skilled, Pro, Master and Hell. Beat a level to unlock the next; completed levels stay replayable.
- Two Players
- Two people play on the same device. Each player drags to move their own paddle from their end of the screen.
- Settings
- Turn Sound Effects and Haptics on or off from Settings on the Home screen.
If you leave the app during a match, the game pauses automatically.
Troubleshooting
- The game feels stuck or unresponsive: close PaddiPop from the App Switcher and open it again.
- No sound or vibration: check Settings in PaddiPop, your device volume and the Ring/Silent setting. Haptics are not available on every device.
- Layout looks wrong after rotating or using Split View on iPad: give the app a moment to adjust, or close and reopen it.
- Still having problems: make sure your device runs the latest iOS or iPadOS version available for it and that PaddiPop is up to date in the App Store, then restart your device.
Please note: scores and progress are stored only on your device. Deleting PaddiPop removes this data, and we cannot recover it for you.
Reporting a bug
Email paddipop.support@gmail.com and, if possible, include:
- The PaddiPop version and build (shown on the app’s page in the App Store, or in iOS Settings → General → iPhone Storage → PaddiPop).
- Your device model (for example, iPhone 15 or iPad Air) and iOS/iPadOS version (Settings → General → About).
- Which mode you were playing and what happened – ideally with the steps to reproduce it.
- A screenshot or screen recording, if it helps. Please do not send personal information you don’t want to share.
Restore Purchases
If you bought Remove Ads and ads appear again – for example after reinstalling PaddiPop or on another device using the same Apple Account:
- Open PaddiPop and tap Settings on the Home screen.
- In the Purchase section, tap Restore Purchases.
- If asked, sign in with the Apple Account you used for the purchase.
When the purchase is restored, Ads Removed is shown in Settings. Make sure you are signed in to the App Store with the same Apple Account and that you have an internet connection.
Remove Ads
- Remove Ads is an optional one-time in-app purchase. Open Settings → Purchase → Remove Ads. The price is shown in your local currency by the App Store.
- Payment is handled by Apple. We do not receive your payment details.
- “Purchase Pending”: the purchase is waiting for approval (for example, through Ask to Buy). Ads are removed once it is approved.
- “Remove Ads unavailable”: the App Store could not be reached or the product could not be loaded. Check your connection and try again later.
- Refunds: purchases are processed by Apple, so refund requests are handled by Apple via reportaproblem.apple.com.
After Remove Ads is active, PaddiPop no longer requests ads. Some privacy-related processing by Google’s consent software may still take place when the app starts – see the Privacy Policy.
Privacy questions
PaddiPop has no accounts and keeps game data on your device. The free version shows ads from Google. To review or change your ad privacy choices where available, see Privacy Choices. For anything else, read the Privacy Policy or email us.
Hilfe auf Deutsch
Kontakt: paddipop.support@gmail.com – kein Konto und kein Kontaktformular erforderlich.
- Fehler melden: Bitte nennen Sie App-Version und Build, Gerätemodell, iOS-/iPadOS-Version, den gespielten Modus und eine kurze Beschreibung, was passiert ist.
- Käufe wiederherstellen: In PaddiPop Einstellungen öffnen, im Bereich „Kaufen“ auf Käufe wiederherstellen tippen und sich gegebenenfalls mit dem Apple Account anmelden, mit dem gekauft wurde.
- Werbung entfernen: ein optionaler einmaliger In-App-Kauf (in der App: Einstellungen → Werbefrei). Die Zahlung wickelt Apple ab; Erstattungen laufen über Apple.
- Spielstände: Punktestände und Fortschritt werden nur auf Ihrem Gerät gespeichert und beim Löschen der App entfernt.
- Datenschutz: siehe Datenschutzerklärung und Datenschutzeinstellungen.